Terms of Use · EULA

The agreement between you and Zydeno.

Please read this before using Capilio — especially the health and safety disclaimers, the limits of what the analysis can tell you, the do-it-yourself and product sections, the subscription terms, and the limitations of liability. Capilio is a wellness and style companion, not a medical service. It is provided “as is”, and you use it entirely at your own risk.

This agreement

These Terms of Use (the “Terms”) form a binding agreement between you (“you”, “the user”) and Andrii Matiushev, an independent developer publishing under the name “Zydeno” (“Zydeno”, “we”, “us”, “our”, “the developer”), covering the Capilio application for iPhone and iPad together with all of its features, content, updates and any optional paid upgrade (together, “the App”).

By downloading, installing, accessing or using the App, you confirm that you have read, understood and agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree, do not install or use the App, and delete it from your device.

These Terms also serve as the developer’s end-user licence agreement (EULA) for the App. They supplement, and where permitted prevail over, Apple’s Licensed Application End User License Agreement (the “Standard EULA”). Where these Terms are silent, the Standard EULA applies.

Contact: [email protected] · zydeno.com.

Acceptance, eligibility & minors

You must be legally able to enter into this agreement where you live. The App is rated 4+ on the App Store and is intended for a general audience; it contains no objectionable content, no user-generated content and no social features.

If you are a minor, you may use the App only with the involvement and consent of a parent or legal guardian, who accepts these Terms on your behalf and is responsible for your use of the App. Purchases may be made only by a person with the legal capacity to make them, or with a guardian’s consent — parents and guardians can control this using Apple’s Ask to Buy, Screen Time and Family Sharing features.

You are responsible for complying with the laws that apply to you, including any local rules on cosmetics, ingredients, minimum age and the purchase of digital services. The App is not directed to any person in a jurisdiction where its distribution or use would be contrary to law.

What Capilio is — and what it is not

Capilio is a general wellness, self-tracking, education and style companion for hair care. Apart from the Style Ideas feed described in §10, it runs entirely on your device and lets you, among other things: answer a hair-profile questionnaire; take a front-facing photo and receive an indicative Hair Score, attribute view, fullness-pattern estimate and face-shape suggestion; track results, hydration, moods and habits over time; follow a generated care routine and streak; set local reminders; browse a bundled library of articles, tips, DIY recipes, hairstyles and product entries; browse an online feed of hairstyle photographs for inspiration and save the ones you like; check a product against your profile; ask general hair-care questions of an offline assistant; and export or share your own results.

Health & medical disclaimer

Capilio provides general wellness, educational and cosmetic-style information only. It does not provide medical advice, diagnosis or treatment. Nothing in the App — no score, stage, attribute, insight, tip, article, routine, recipe, product verdict, projection or assistant reply — is a medical opinion, and none of it should be relied on as one.

Specifically, and without limitation:

• Always consult a qualified healthcare professional before starting, stopping or changing anything that could affect your health — including any supplement, medication, topical product, dietary change or treatment — and before acting on anything you see in the App.
• Never disregard, delay or avoid seeking professional medical advice because of something you read, saw or were shown in Capilio. Delay in seeking care can be harmful.
• Seek prompt professional care for sudden or severe hair loss, patchy or circular loss, bleeding, sores, pain, burning, persistent itching, redness, swelling, scaling, infection, an unusual lesion or mole on the scalp, hair loss accompanied by other symptoms, or loss following illness, medication, pregnancy or a medical procedure. These can indicate conditions only a clinician can assess. Capilio cannot detect any of them.
• Take particular care if you are pregnant, breastfeeding, trying to conceive, a child or adolescent, an older adult, immunocompromised, undergoing chemotherapy or radiotherapy, taking hormonal or other prescribed therapy, or living with a skin, scalp, autoimmune, thyroid, endocrine or allergic condition. Speak with your own clinician before following anything in the App.
• In an emergency, or if you or someone else may be in danger, contact your local emergency number or attend an emergency department immediately. Do not use the App.

Health-related statements in the App are drawn from publicly available sources and are cited in the in-app Sources screen so that you can check them yourself. Those sources belong to their publishers, may be summarised or simplified, may become outdated, and are provided for general information only. Citing a source is not an endorsement of Capilio by that source, and it does not make general information applicable to your individual situation.

Hair characteristics vary enormously between individuals and across hair types, ethnicities, ages, climates, health conditions and life stages. General information is, by definition, not tailored to you.

No professional advice

The App does not provide medical, dermatological, trichological, pharmaceutical, nutritional, psychological, cosmetic-professional, legal, financial or any other professional advice, and no professional relationship of any kind is created between you and us by your use of it. We are a software developer, not a healthcare or cosmetics professional, and no member of a regulated profession supervises your use of the App.

Any decision you make after using Capilio — to buy a product, change a routine, apply a substance to your skin or hair, alter your diet or habits, spend money, or not see a professional — is your own decision, made on your own judgement and at your own risk.

Accuracy & limits of the analysis

We would rather tell you plainly what the App does than let a polished number imply more than it means.

6.1 How a scan actually works

A Capilio scan analyses a single ordinary photograph taken with your device camera, using general-purpose on-device computer-vision techniques. From that photo the App measures only a few things — principally an estimate of visible hair density derived from image contrast in the hair region relative to your face frame, basic frame quality, and face geometry from facial landmarks for the face-shape suggestion.

Everything else you see is derived, not measured: the fullness-pattern estimate is computed from that density estimate together with the answers you gave during onboarding; most individual attribute values are taken from, or inferred from, your questionnaire answers rather than from the image; and the Hair Score is a weighted formula combining measured and derived components. The App shows a confidence indicator and warns you when frame quality is poor, precisely because these outputs are approximations.

6.2 What that means for you

• Scores, stages, attributes, percentages, comparisons and projections are indicative wellness metrics for self-tracking. They are not clinical measurements, not validated diagnostic instruments, and carry no medical meaning.
• They can be wrong, in either direction. Lighting, camera quality, distance and angle, hair colour and styling, wetness, product residue, headwear, background, skin tone, the answers you gave and ordinary day-to-day variation all affect the result. Two scans minutes apart can differ.
• A good score is not reassurance that nothing is wrong, and a poor score is not evidence that anything is. Neither should influence whether you see a professional.
• The projection / forecast is a straight-line statistical extrapolation of your own past scores, shown only when enough data exists. It is a visualisation of a trend, not a prediction of your hair — and hair does not change in straight lines.
• The face-shape classification is a geometric approximation used to suggest styles. It is a matter of taste, not of fact.
• The sample scan shown for demonstration purposes contains illustrative data and describes nobody.
• Bundled content — articles, tips, recipes, hairstyles, product entries, citations — is general, may contain errors or omissions, and may become outdated. We do not warrant that any of it is complete, current or correct.

To the maximum extent permitted by law, we make no representation or warranty whatsoever as to the accuracy, reliability, validity, repeatability, completeness or fitness for any purpose of any output of the App, and we accept no liability for any decision you make in reliance on one. See §23 and §25.

Photos, camera & scans

You are responsible for the photographs you take or import. You confirm that you have the right to use every image you put into the App, and that you will not use photographs of other people without their informed consent — particularly where local law treats facial images as sensitive or biometric data.

Camera and photo-library access are optional system permissions that you grant and can revoke at any time in iOS Settings. Photos are stored on your device only, as described in §7 of the Privacy Policy. We never receive them, we cannot recover them if they are lost, and no face recognition or identification is performed.

Take reasonable care when using the camera: do not use it while driving, while walking in traffic, near water, on stairs, or anywhere that needs your attention. Look up before you step.

DIY recipes, ingredients & allergens

You agree that:

• You will patch-test any recipe or ingredient on a small area of skin before wider use, and will read and follow every caution the App displays for that recipe;
• You will check every ingredient against your own allergies, sensitivities, medications and conditions, and will stop immediately and seek medical attention if any reaction occurs;
• You will not use a recipe if you are pregnant, breastfeeding, treating a child, on hormonal or other therapy, or have a scalp or skin condition, without first consulting a qualified professional;
• You will keep ingredients away from eyes, mucous membranes, broken skin, children and pets; store and dispose of them safely; observe any food-safety, storage or expiry guidance; and use appropriate utensils and ventilation.

The allergen flags are a convenience, not a safety system. The App matches ingredients against the allergens you chose to record. It cannot know your full allergy profile, cannot detect cross-contamination or trace ingredients, cannot account for a change made by a supplier, and may not flag every relevant item — and the absence of a warning means nothing at all. Allergen matching, product verdicts and every other automated check may produce both false negatives and false positives. You, and not the App, are responsible for what you put on your body.

Products, brands & third-party information

The App includes a catalogue of hair-care products and a rule-based check that compares a product’s recorded characteristics against your profile to produce an indicative suitability verdict.

• That verdict is a simple deterministic rules calculation — not a laboratory analysis, not a dermatological assessment, not artificial intelligence, and not a safety certification. It cannot tell you whether a product is safe or effective for you.
• Catalogue information — brand, category, claimed characteristics, barcode — is compiled from publicly available sources, may be incomplete, may contain errors and may be outdated: manufacturers reformulate, rename and repackage constantly. Always read the actual product label, ingredient list and manufacturer instructions, and follow those in preference to anything in the App. Where they conflict, the manufacturer prevails.
• Barcode scanning matches against the bundled catalogue only. A product that is not found is simply not in the catalogue; that says nothing about the product.
• All third-party names, brands, logos and trademarks belong to their respective owners and are used purely for identification and reference. Their appearance does not imply affiliation with, sponsorship or endorsement by, approval of or partnership with those owners, nor any endorsement by us of the products. We are independent of every brand shown.
• We receive no commission, referral fee or payment from any brand or retailer for a product’s presence or verdict in the App, and we sell no products.
• We are not the manufacturer, importer, distributor or seller of any product mentioned and accept no product liability for any of them. Claims about a product belong with its manufacturer or seller.

The App may cite or link to third-party sources and websites. We do not control, monitor, verify, endorse or take responsibility for third-party content, and following an external link is at your own risk under that site’s own terms.

Style Ideas feed & third-party photos

The Styles tab includes an Ideas feed: a scrolling wall of hairstyle photographs, provided for inspiration. Unlike the rest of the App, it loads its content over the internet from open, public photo libraries — currently Pexels, Pixabay and Openverse. What is sent, what is not, and how to avoid the feature entirely are described in §6 of the Privacy Policy.

10.1 The photographs are not ours

Every photograph in the feed is created, owned and published by a third party and is supplied to your device by that library. We do not create, commission, own, host, review, curate, verify, edit or approve any of it, and its appearance in Capilio is not an endorsement by us, nor any statement about the people, products, salons or brands shown. Each photo is displayed with its creator, source and licence, because attribution is a condition of the licences those libraries use.

10.2 Licences and what you may do with a photo

Photographs remain subject to the licence granted by their library and creator — the Pexels Licence, the Pixabay Content Licence, or a Creative Commons or public-domain licence via Openverse. Those licences vary and can carry conditions such as attribution, share-alike terms and limits on commercial or standalone redistribution, and some of the people depicted have not given model releases for every use. Saving a photo inside Capilio, or taking a screenshot, gives you no rights of your own. If you want to reuse a photograph anywhere — publish it, print it, put it in an advertisement or hand it to a stylist as a commercial reference — it is your responsibility to check the licence on the provider’s own page (via View source) and to comply with it. We grant you no rights in third-party photographs and accept no liability for how you use one.

10.3 The feed needs a connection, and may not always work

The feed depends on services we do not operate. It may be unavailable, slow, empty, rate-limited, reduced in quality, changed or discontinued at any time, with or without notice, including if a provider changes its terms, its pricing, its interface, or ends its free tier. It also needs an internet connection: offline, it simply shows an error state. We do not guarantee that the feed will work, that it will return any particular number, style, quality or diversity of results, or that it will remain part of the App at all. Everything else in Capilio keeps working without it.

10.4 Photos you save are references, not copies

Tapping the heart stores a link to a photograph, not the photograph itself. If the provider deletes, moves, restricts or replaces that image, your saved item can stop displaying — permanently and without warning. That is outside our control, and we accept no liability for it. If a particular photo matters to you, keep your own copy in a way the licence allows.

10.5 What the photos are, and are not

These are stock and Creative-Commons photographs found by keyword search. They may be professionally lit, styled, retouched, filtered or otherwise edited; they may show wigs, extensions, temporary styling or post-production; they may not reflect the texture, density, length or growth pattern of your own hair; and they may be mislabelled by the library. A photograph is not a promise of a result on you, and no photograph in the feed is a recommendation for you, a claim about what suits you, or medical, cosmetic or professional advice. Talk to a qualified stylist before committing to a cut or a chemical process.

10.6 Reporting something inappropriate

The App queries only hairstyle keywords and switches on the providers’ own safety filters where they offer them, but automated filtering of a third-party library is never perfect and we do not review results before you see them. If you encounter a photograph that is offensive, unlawful, inappropriate, misattributed or that infringes your rights — including your own image published without your consent — please write to [email protected] with the credit line shown under the photo. We will act on reports promptly: we can add a keyword or provider exclusion in an update and refer the item to the library that hosts it, which is the party able to remove it at source.

The assistant

The in-app assistant answers general hair-care questions. It is not a cloud chatbot and not a hosted large-language-model service: it runs offline on your device, matching your message against a library of pre-written answers, optionally assisted by the operating system’s own on-device language model where the device provides one. The App says so in the chat header, and §9 of the Privacy Policy explains it in detail.

Accordingly:

• It is not a person, not a professional and not a medical service. It knows nothing about you beyond what is on your device, and it cannot assess your situation.
• Its answers are general, automated, and may be irrelevant, incomplete, outdated or simply wrong, including where it misunderstands your question. Automatically generated text can be inaccurate even when it reads confidently. Verify anything that matters, and never act on it in place of professional advice.
• It declines medical, diagnostic and medication questions by design and redirects you to a professional. That filter is a safety measure, not a guarantee: it may not catch every such question, and it does not turn any other answer into medical advice.
• If a message suggests a risk of self-harm, the assistant responds with crisis-helpline information. This is not monitoring and not an emergency service. No one is alerted, no one is watching, nothing is reported or transmitted, and the App cannot contact anyone on your behalf. Helpline details may change or may not exist in your country. If you are in crisis or in danger, please contact your local emergency number or a crisis service directly and immediately.

Reminders & notifications

Reminders, streak notices and recipe timers are scheduled as local notifications by iOS on your device. Their delivery depends entirely on the operating system, your permissions and your device state — Focus modes, Do Not Disturb, Low Power Mode, silent mode, storage pressure, background limits, the system cap on pending notifications, time-zone and clock changes, restarts, or the device being switched off.

We do not guarantee that any notification will be delivered, delivered on time, or delivered at all. Do not rely on Capilio reminders for anything time-critical — and never for medication, medical appointments, safety-critical timing, or leaving a substance on your skin or hair for a limited period. Use a dedicated alarm and your own judgement for anything that matters.

No guaranteed results

Hair growth, thickness, condition, shedding and appearance are influenced by genetics, age, hormones, health, medication, nutrition, stress, sleep, climate and styling history — factors no app can see or control. We make no promise, representation or guarantee that using Capilio, or following any routine, recipe, tip, product suggestion or insight in it, will improve your hair, stop or slow hair loss, regrow hair, improve your score, or produce any outcome at all.

Anything the App shows about typical or expected patterns is general information. Individual results vary, and any comparison or before/after view reflects your own inputs — not a controlled study and not a promise of results.

Your content, storage & data loss

Everything you create in the App — profile answers, photos, scan results, journal entries, notes, logs, favourites, chats, exports — is yours. We claim no ownership of it, and it stays on your device: we do not collect, host, back up, sync or have any access to it.

Saved Style Ideas are an exception in one respect: what is stored is a link to someone else’s photograph, not the photograph itself, so a saved item can stop displaying if the provider removes it (§10.4).

When you share or export something, you choose the destination and you become responsible for it from that moment. Reports and exports can contain personal and health-related information — think before you send one, and remember that whoever receives it may keep it.

Licence to use the App

Subject to your compliance with these Terms, Zydeno grants you a personal, limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to download and use one copy of the App on Apple-branded devices that you own or control, for your own personal, non-commercial use, as permitted by the Standard EULA and Apple’s Usage Rules.

You may not, and may not permit anyone else to: copy (except as the App’s normal operation requires), modify, adapt, translate, reverse-engineer, decompile, disassemble or attempt to derive the source code of the App; remove or alter any proprietary notice; rent, lease, lend, sell, sublicense, distribute, host or make the App available to third parties; use the App to build a competing product or to extract its bundled content, catalogues, articles or data sets; circumvent, disable or interfere with any security, licensing, entitlement or paywall mechanism; or use the App unlawfully. These restrictions apply except where the law of your country expressly permits the act despite a contractual prohibition (for example, mandatory interoperability rights).

Capilio Premium — subscriptions

Capilio can be used free of charge. Capilio Premium is an optional upgrade that unlocks additional functionality. Nothing in the App is essential to your health, and no medical or safety feature sits behind the paywall.

16.1 Plans offered

Prices are deliberately not listed here. The price, currency, billing period, any introductory or promotional offer and any applicable taxes are always shown to you in the App and on the App Store confirmation screen before you confirm a purchase, in your local currency — and they differ between countries and over time. Only the price displayed to you at the moment of purchase applies. The monthly and yearly plans belong to a single subscription group, so you can switch between them.

16.2 What Premium currently unlocks

• The full analysis breakdown — score components, every attribute and the face-shape detail;
• History features — the trend chart, before/after comparison and the multi-week projection;
• The complete library — all articles and DIY recipes, and product matching;
• The assistant without the free daily message allowance;
• PDF report generation and sharing.

The free tier remains functional, including scanning, the core score, the routine, reminders, journal, hydration, hairstyles, achievements, a daily allowance of assistant messages, and a selection of articles and recipes. The exact composition of each tier may change over time as the App evolves (see §18); we will not remove a materially significant part of what you have already paid for during a period you have already paid for.

16.3 Free trial

Where a free trial is offered with a subscription, it is granted once per Apple Account (and per subscription group), and eligibility is determined by Apple, not by us. Unless you cancel at least 24 hours before the trial ends, the trial converts automatically into a paid subscription and your Apple Account is charged the then-current price. Any unused portion of a trial is forfeited if you purchase a subscription earlier.

16.4 Auto-renewal and cancellation

How to cancel or manage a subscription — this happens in Apple’s settings, not in Capilio, because Apple is the seller:

1. Open the Settings app on your iPhone or iPad;
2. Tap your name at the top, then Subscriptions;
3. Select Capilio, then choose Cancel Subscription (or change the plan).

You can also manage subscriptions in the App Store app (tap your account picture → Subscriptions), or at apps.apple.com/account/subscriptions. Deleting the App does not cancel a subscription. We cannot cancel, pause or refund a subscription on your behalf — we have no access to your Apple Account.

16.5 Price and plan changes

We may change prices, introduce or end promotional offers, and add, modify or retire plans. A price increase affecting an existing auto-renewing subscription takes effect only after Apple has notified you in accordance with its rules and, where required, you have consented; if you do not consent, the subscription will not renew at the new price. Changes never apply retroactively to a period you have already paid for.

16.6 Restoring purchases

Purchases are tied to the Apple Account that made them, not to a device and not to any account with us. Use Restore purchases in the App to re-apply an existing entitlement on a new or reset device while signed in with the same Apple Account. Capilio’s in-app purchases are not enabled for Family Sharing, so they are not shared with other members of a family group. If a purchase does not restore, this is usually an Apple Account or App Store matter — contact Apple Support, and feel free to write to us so we can help you work out what happened.

16.7 What “Lifetime” means

“Lifetime” means a single payment with no recurring charge, granting access to the Premium features of the Capilio iOS app for as long as the App remains available and commercially supported by us, and for as long as it runs on your device and operating system. It does not refer to a personal life expectancy; it does not oblige us to keep the App published, updated or compatible indefinitely; it does not extend to other apps, platforms or a future separate product; and it does not survive discontinuation of the App (see §18). It is not transferable.

16.8 No warranty attaches to the paid tier

Purchasing Premium unlocks features. It does not change the nature of the App, does not create any professional relationship, does not make any output medical, more accurate or more reliable, and does not entitle you to any particular result, level of support, uptime, response time, feature or future development. Every disclaimer and limitation in these Terms applies equally to the paid tier.

Payments, refunds & the App Store

Apple is the seller and merchant of record for every purchase made in the App. Payment is taken by Apple through your Apple Account under Apple’s Media Services Terms and Conditions. We never receive, see or process your name, email address, billing address, card details or any other payment information (see §12 of the Privacy Policy).

Refunds are handled by Apple, not by us. We cannot issue, approve, expedite or refuse a refund, and we have no visibility of your purchase history. To request one, use Apple’s process at reportaproblem.apple.com, or contact Apple Support. Apple applies its own policies and its own discretion.

Statutory cancellation and withdrawal rights. If you are a consumer in the EU, the UK or another jurisdiction granting a statutory right to withdraw from a distance contract (commonly 14 days), that right applies to your contract with the seller and is exercised through Apple. Note that in many jurisdictions the right is lost once supply of digital content begins with your express prior consent and acknowledgement — which is what happens when a purchase unlocks Premium immediately. Nothing in these Terms limits any mandatory statutory right you have, including any statutory remedy where digital content is faulty or not as described.

Except where mandatory law requires otherwise, all fees are non-refundable by us, and we do not provide partial refunds, credits or pro-rated amounts for an unused period, for a feature you did not use, for a period during which you did not open the App, or because you were dissatisfied with a result, a score, a recommendation or the App’s accuracy. Failing to cancel before a renewal is not, by itself, a ground for a refund from us — but you can always ask Apple.

Updates, changes & discontinuation

We may, at any time and at our sole discretion: release updates and bug fixes; add, change, restrict, degrade, move, redesign or remove any feature or content, including the Style Ideas feed and the photo providers behind it; change what is free and what is paid, subject to §16; change supported devices and minimum iOS versions; suspend the App; or stop publishing and supporting Capilio altogether. We are under no obligation to provide updates, support, maintenance, bug fixes, backwards compatibility or continued availability, and we may end any of them without notice.

Updates may be required for the App to keep working and are delivered through the App Store under your own update settings. Older versions may stop working after an iOS update or a device change, and we do not undertake to support them. If we discontinue the App entirely, we will where reasonably practicable give advance notice, active auto-renewing subscriptions will not renew further, and, except as required by mandatory law, no other compensation will be due.

Acceptable use

You agree not to: use the App for any unlawful, harmful, fraudulent or deceptive purpose; use it to make medical, diagnostic or treatment decisions for yourself or anyone else; use it in any professional, clinical, commercial, research, insurance, employment, screening or evaluative context, or to assess another person; present its outputs as medical, diagnostic, expert or verified findings; use photographs of other people without their consent; store content that is unlawful or that infringes anyone’s rights; attempt to gain unauthorised access to, tamper with or disrupt the App; interfere with entitlement or purchase verification, or use the App on a modified, jailbroken or otherwise compromised operating system in a way that defeats its protections; automate, scrape or bulk-extract the App’s bundled content; or use the Style Ideas feed to harvest, mirror or redistribute photographs, or to reuse any photograph in breach of its licence (§10.2) or of any depicted person’s rights.

We may suspend or terminate your licence for a material breach of this section (see §29).

Intellectual property

The App — including its software, source code, user interface, visual identity, navy-cream-gold design language, iconography and illustrations, the Capilio name and logo, the Hair Score presentation and gauge, the routine, insight, achievement and tip systems, the written articles, DIY recipes, hairstyle library, product-catalogue structure, citation set and all other original content — is owned by Zydeno and protected by copyright, trademark and other intellectual-property laws worldwide. All rights not expressly granted in §15 are reserved.

Third-party names, brands, logos and trademarks appearing in the App or on this page (including Apple, iPhone, iPad, iOS, App Store and hair-care brand names) belong to their respective owners and are used for identification only, without any claim of affiliation or endorsement. Third-party content and referenced sources remain the property of their publishers and are used for reference and citation.

Photographs in the Style Ideas feed are not ours and are not covered by the licence in §15. They belong to their creators and the libraries that publish them, and your use of any of them is governed by that photograph’s own licence — see §10.2.

If you believe any content in the App infringes your rights, write to [email protected] with enough detail to identify the material and your rights, and we will review it promptly.

Feedback

If you send us ideas, suggestions, bug reports, product proposals or other feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable licence to use it for any purpose, including improving or commercialising the App, with no obligation of confidentiality, attribution or compensation. Please do not send us anything confidential or anything you are not free to share, and please do not include personal health details in a support email beyond what is needed to describe the issue.

Privacy

Our handling of information is described in the Privacy Policy, which forms part of these Terms. In short: the App has no account and no servers, nothing you create is transmitted to us, and you can export or erase everything from within the App. Your device permissions remain under your control in iOS Settings at all times.

“As is” — no warranty

Without limiting the above, we do not warrant that: the App will meet your requirements or expectations; it will operate uninterrupted, on time, securely or error-free; defects, bugs or crashes will be corrected; any output, score, estimate, projection, recommendation, verdict, allergen flag, article, translation or assistant answer will be accurate, current, complete, reliable or suitable for you; the App is compatible with your device, operating system or accessibility settings; notifications will be delivered; the Style Ideas feed will load, return suitable results or remain available; or the App is free of components harmful to your device. Software contains bugs. Some are not found before release, and some are not fixed. You accept this as an inherent characteristic of the product you are choosing to install.

No advice or information, oral or written, obtained from us, from the App, from support correspondence or from any other source creates any warranty not expressly stated here. The App is localised into many languages; translations are provided for convenience and may contain inaccuracies — where meaning differs, the English version of these Terms prevails.

Some jurisdictions do not allow the exclusion of certain warranties or of implied consumer guarantees, so parts of this section may not apply to you; in that case such warranties are limited to the minimum scope and the shortest duration permitted by that law.

Assumption of risk & release

You use Capilio voluntarily and entirely at your own risk.

You acknowledge and agree that:

• You are solely responsible for every decision you make and every action you take in connection with the App — including applying any substance to your skin, scalp or hair, buying or using any product, following or not following a routine, changing your habits, spending money, and deciding whether and when to consult a professional;
• You accept the risk that the App may be inaccurate, incomplete, delayed, unavailable, defective or simply wrong, and that acting on it may lead to an outcome you did not want — including irritation, allergic reaction, damage to your hair, skin, scalp, property or belongings, wasted expenditure, or a delay in obtaining professional care;
• You accept the risk of data loss described in §14;
• You will not rely on the App as your sole source of information about your hair or your health.

To the maximum extent permitted by applicable law, you release and hold harmless Zydeno and the developer from all claims, demands, damages, losses and causes of action, known and unknown, arising out of or connected with your use of the App or your reliance on anything in it. If you live in a jurisdiction that limits general releases of unknown claims (for example California Civil Code §1542), you waive that limitation to the extent the law allows.

Limitation of liability

To the maximum extent permitted by applicable law, in no event will Zydeno, the developer, or any of its contractors or affiliates be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, nor for any loss of profits, revenue, savings, business, opportunity, goodwill, data, content, photos or history, nor for any financial loss, cost of substitute products or services, wasted expenditure, subscription or purchase cost, treatment or cosmetic cost, nor for any personal injury, illness, allergic or adverse reaction, hair, skin or scalp damage, emotional distress, or damage to property or belongings, arising out of or in any way related to:

• your use of, or inability to use, the App;
• any bug, error, defect, crash, freeze, interruption, incompatibility, failed update, security incident or loss of data;
• any inaccurate, incomplete, delayed, missing or wrong output — including any score, stage estimate, attribute, insight, projection, face-shape suggestion, routine, recipe, allergen flag, product verdict, notification or assistant answer;
• your reliance on the App or on any information it provides, or any decision or omission based on it, including any delay in seeking professional care;
• any product, ingredient, brand, website, source or third party referenced in the App;
• any photograph, caption, credit or licence information in the Style Ideas feed, the unavailability, failure, withdrawal or discontinuation of that feed, the loss of a saved photo, or any content a third-party library returns that you find inaccurate, misattributed or objectionable;
• any purchase, subscription, renewal, charge, failed restore or refund decision made by Apple;

even if we have been advised of the possibility of such damages, regardless of the legal theory (contract, tort, negligence, strict liability, statute or otherwise), and regardless of whether any limited remedy fails of its essential purpose.

Aggregate cap. To the maximum extent permitted by law, our total aggregate liability for all claims relating to the App will not exceed the greater of (a) the total amount you actually paid (through Apple) for the App and its in-app purchases in the twelve months immediately before the event giving rise to the claim, or (b) USD 10.00. Where you have paid nothing — and we receive nothing directly from you in any case — that cap is USD 10.00.

What we do not exclude. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited. Depending on where you live, this may include liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for wilful misconduct or gross negligence; under mandatory product-liability legislation; and under mandatory consumer-protection law, including the statutory guarantees that apply to digital content and services. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so some of the above may not apply to you, and you may have additional rights that vary by country, state or province. In those cases our liability is limited to the smallest extent permitted by that law.

The disclaimers and limitations in §23, §24 and this section are a fundamental basis of the bargain between us: the App is offered on these terms, at this price, because these allocations of risk apply. They survive termination of these Terms.

Indemnification

To the extent permitted by law, you agree to indemnify, defend and hold harmless Zydeno and the developer from and against any claim, demand, damage, loss, liability, cost and expense (including reasonable legal fees) arising out of or related to: your misuse of the App; your breach of these Terms; your violation of any law or regulation; your use of another person’s image or personal data; your use of any product, ingredient or recipe; or your violation of the rights of any third party.

Export controls & sanctions

The App may be subject to export-control and sanctions laws, including those of the United States and the European Union. You represent that you are not located in, and are not a national or resident of, any country subject to a comprehensive embargo or designated as supporting terrorism, and that you are not on any restricted-party or denied-persons list. You agree not to export, re-export or use the App in violation of any applicable export-control or sanctions law.

Apple-specific terms

This agreement is between you and Zydeno only, not with Apple Inc. Apple is not responsible for the App or its content. Where the App is obtained from the Apple App Store, the following apply:

• Scope of licence. The licence granted in §15 is limited to use on Apple-branded products you own or control, as permitted by the Usage Rules of the Apple Media Services Terms.
• Maintenance & support. Zydeno alone is responsible for any maintenance and support for the App. Apple has no obligation to furnish any maintenance or support services.
• Warranty. Zydeno alone is responsible for any product warranties, express or implied by law, to the extent not effectively disclaimed. If the App fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any); to the maximum extent permitted by law, Apple has no other warranty obligation whatsoever with respect to the App.
• Product claims. Zydeno, not Apple, is responsible for addressing any claim relating to the App or your use of it, including (i) product-liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer-protection, privacy or similar legislation.
• Intellectual-property claims. Zydeno, not Apple, is responsible for the investigation, defence, settlement and discharge of any third-party claim that the App or your use of it infringes that third party’s intellectual-property rights.
• Legal compliance. You represent that you are not located in an embargoed country or on a restricted-party list, as set out in §27.
• Third-party beneficiary. Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, have the right (and are deemed to have accepted the right) to enforce them against you as a third-party beneficiary.
• Developer contact. Questions, complaints and claims about the App should be directed to Zydeno at [email protected].

Term & termination

These Terms apply from the moment you install or use the App until terminated. You may terminate at any time by ceasing to use the App and deleting it from your device (remember that deleting the App does not cancel a subscription — see §16.4).

We may suspend or terminate your licence, without notice, if you materially breach these Terms, in particular §19. On termination the rights granted to you end and you must stop using and delete the App. Sections that by their nature should survive — including §6, §20, §23, §24, §25, §26, §30 and §31 — survive termination.

Governing law, disputes & your consumer rights

These Terms, and any dispute arising out of or in connection with them or with the App, are governed by the laws of the jurisdiction in which the developer is established, without regard to its conflict-of-laws rules, and you and Zydeno submit to the exclusive jurisdiction of its competent courts — except where mandatory consumer-protection law in your country of residence provides otherwise.

30.1 Talk to us first

Most problems are misunderstandings or bugs. Before starting any formal proceeding, please contact [email protected] with a description of the issue and what you would like to happen; we will try in good faith to resolve it within 30 days. This is a condition of proceeding, except where mandatory law or an application for urgent injunctive relief requires otherwise.

30.2 Regional notes

• European Union: you benefit from the mandatory rules of your country of habitual residence, including the statutory conformity rights for digital content and services under Directive (EU) 2019/770 as implemented locally. You may raise a complaint with your national consumer-protection authority, or seek assistance from your national European Consumer Centre (ECC-Net).
• United Kingdom: your statutory rights under the Consumer Rights Act 2015 for digital content — satisfactory quality, fitness for purpose and as described — are not affected by these Terms.
• Australia: nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded. Where liability may lawfully be limited, our liability is limited, at our option, to resupplying the App or paying the cost of resupply.
• New Zealand: nothing in these Terms limits your rights under the Consumer Guarantees Act 1993 where you acquire the App as a consumer.
• Canada: consumers in Quebec and other provinces keep all mandatory protections under applicable provincial consumer-protection legislation, including any right to bring proceedings locally.
• United States: nothing here waives any non-waivable right under applicable federal or state consumer-protection law. These Terms contain no mandatory arbitration clause and no class-action waiver.
• Brazil, Mexico and Latin America: your mandatory rights under the Código de Defesa do Consumidor and comparable national consumer statutes are unaffected.
• Japan, South Korea and elsewhere: mandatory local consumer protections apply notwithstanding anything in these Terms.

Disputes about a purchase, a charge, a renewal or a refund are, in the first instance, matters for Apple as the seller (see §17).

General terms

• Entire agreement. These Terms, the Privacy Policy and Apple’s Standard EULA and Media Services Terms constitute the entire agreement between you and Zydeno regarding the App, and supersede all prior discussions, App Store descriptions, marketing statements and screenshots.
• Changes to these Terms. We may update these Terms when the App or the law changes, or to make them clearer. The version published at zydeno.com/capilio/terms.html bearing the Last updated date above is the version in force. Material changes will be surfaced in the App where practicable; continuing to use the App after an update means you accept the revised Terms. If you do not accept them, stop using the App and cancel any subscription.
• Severability. If any provision is held invalid, illegal or unenforceable, it will be modified to the minimum extent necessary to make it enforceable while preserving its intent, or severed; the remaining provisions stay in full force.
• No waiver. A failure or delay in enforcing any provision is not a waiver of it, and no single or partial exercise of a right prevents any further exercise.
• Assignment. You may not assign or transfer these Terms or any rights under them. We may assign them to a successor in connection with a merger, acquisition, reorganisation or sale of assets, or to an entity through which the developer publishes, without affecting your rights.
• Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control, including acts of God, natural disaster, war, civil unrest, epidemic, labour action, power or internet failure, platform or App Store outage, change in law, or action by Apple or a government authority.
• No third-party rights. Except for Apple as set out in §28, these Terms create no rights for any third party.
• Relationship. Nothing here creates a partnership, joint venture, agency, franchise or employment relationship between you and us.
• Notices. We may give notice through the App, through the App Store listing, or on zydeno.com. Notices to us must be sent to [email protected].
• Language. These Terms are drafted in English. Any translation is provided for convenience only; in the event of a conflict, and except where mandatory local law requires otherwise, the English version prevails.
• Headings. Section headings and the summaries in coloured boxes are for convenience and readability only and do not limit or alter the meaning of the text.

Contact

Questions, complaints or claims about the App, or anything in these Terms:

• Email: [email protected]
• Website: zydeno.com
• Developer: Andrii Matiushev, publishing as “Zydeno”

For billing, renewals and refunds, please contact Apple first — see §17. We aim to respond to everything else within 30 days, and usually much sooner.