Terms of Use

Agreement

Acceptance

These Terms of Use ("Terms") are an agreement between you and Andrii Matiushev, trading as "Zydeno" ("we", "us", "our"), governing your use of the Travel Guide Bulgaria iOS application ("the app").

By downloading, installing or using the app you accept these Terms. If you do not accept them, do not use the app and delete it; nothing of yours is held anywhere else, as the Privacy Policy explains.

These Terms apply in addition to Apple's Licensed Application End User Licence Agreement, which Apple applies to apps distributed through the App Store. Where that agreement and these Terms conflict on a point it governs, it prevails to the extent of the conflict.

Publisher

Who we are

We are a one-person independent developer, not a company, and we say so because it sets a fair expectation of what support looks like: one person reading one mailbox.

Independence

Not an official guide

Travel Guide Bulgaria is an independent, unofficial guide. It is not affiliated with, endorsed, sponsored, authorised by or connected to the Ministry of Tourism of the Republic of Bulgaria, any other government body, any municipality, any museum, monastery, church, national park directorate, reserve authority, tour operator or any other institution mentioned in it.

Where a place is described, that description is ours and represents our own editorial judgement. No institution has approved it, reviewed it, or is answerable for it. Names, trade marks and logos of third parties are used only to identify those parties and remain their property.

Licence

Licence to use the app

Subject to these Terms, we grant you a personal, limited, non-exclusive, non-transferable, non-sublicensable and revocable licence to install and use the app on Apple-branded devices that you own or control, for your own non-commercial use, as permitted by the App Store Terms of Service.

You may not: copy the app except as the App Store allows; modify, adapt, translate, reverse engineer, decompile or disassemble it, except to the extent that applicable law expressly permits despite this restriction; rent, lease, lend, sell, sublicense or distribute it; remove or obscure any notice of ownership, attribution or licence; or extract, scrape or bulk-copy its content or database for redistribution or for any commercial product.

No warranty

Provided “as is”

The app is provided "as is" and "as available", with all faults and without warranty of any kind.

To the maximum extent permitted by applicable law, we disclaim all warranties, conditions, representations and terms of any kind, whether express, implied, statutory or otherwise, including any implied warranty of merchantability, satisfactory quality, fitness for a particular purpose, accuracy, quiet enjoyment and non-infringement.

We do not warrant that the app will be uninterrupted, timely, secure or error-free; that defects will be corrected; that it is free of viruses or other harmful components; that any information in it is accurate, complete, reliable or current; or that it will meet your requirements or work with your device or configuration.

You use the app entirely at your own risk. No advice or information, whether oral or written, obtained from us or through the app, creates any warranty not expressly stated here.

Accuracy

Accuracy of information

The guide is compiled from open data and from published sources, and checked by hand where we could. It is nonetheless a starting point and not an authority.

• Opening hours, closing days and seasons change, frequently and without notice, and sources contradict each other. Where they do, the guide says so rather than choosing for you.
• Prices change, and a price shown may be out of date or may not cover what you expect. Bulgaria adopted the euro on 1 January 2026; older published prices in leva may still be circulating.
• Access changes. Roads close, sites shut for restoration, paths are rerouted, and a place open last season may not be open this one.
• Coordinates and distances are approximate and the last part of a route may not be drivable.
• Translations are made with care and may still contain errors; the English text is the original.

Telephone before a long drive. That sentence appears throughout the app for a reason.

Safety

Safety, and your responsibility

You are responsible for your own safety and for the safety of anyone travelling with you. In particular:

• Mountains. Walking times are indicative and assume reasonable fitness and conditions. Weather above two thousand metres changes faster than any description of it. Snow lies late in Rila and Pirin. Assess the forecast, carry a map and a means of navigation that does not depend on this app or on a battery, tell somebody your route, and turn back when you should.
• Water. Unguarded beaches, rip currents, cold water, river crossings and boat trips carry risk that no guide can measure for you.
• Caves, ruins and unfenced sites. Many places in this guide are unmanaged: undercut edges, loose masonry, no railings, no lighting and no staff.
• Driving. Road conditions, signage and the behaviour of other traffic are yours to judge.
• Wildlife, ticks and weather are risks you accept by going.
• Your own health. Nothing here is medical advice. Altitude, heat, sun and exertion affect people differently.

Do not rely on the app as your only navigation, and do not rely on having a signal.

Emergency

Emergencies

The European emergency number in Bulgaria is 112, it reaches police, ambulance, fire and mountain rescue, and the operators speak English.

Emergency and practical numbers shown in the app are given for convenience, are not guaranteed to be current, and are not a substitute for dialling the emergency services directly. The app does not place calls on your behalf and cannot report your position to anyone.

Money

Price, purchases and subscriptions

The app is free. At the date of these Terms it contains no in-app purchases and no subscriptions. It carries no advertising and asks for no payment details, and it never asks you for a card number, because there is nothing in it to buy.

We may in future add optional paid features, change what a future version includes, or charge for the app itself. If we ever do:

• The price, the billing period and exactly what is included would be shown before you buy, in the app and on its App Store page.
• Every payment would be taken by Apple under the App Store Terms of Service. We would never see or hold your card or payment details.
• Refunds would be handled by Apple, under Apple's policy, through reportaproblem.apple.com. We cannot issue, approve or refuse a refund for an App Store transaction.
• Any auto-renewing subscription would renew unless cancelled at least 24 hours before the end of the period, and could be managed or cancelled at any time in your Apple Account settings.
• Nothing you already paid for would be taken away by a change of pricing.

Consumers in the European Union and the United Kingdom have a statutory right of withdrawal for digital content, subject to the exceptions that apply when supply has begun with your consent. Because purchases go through Apple, Apple administers that process.

Sources

Third-party content and attribution

The guide combines our own writing with openly licensed material. Each source keeps its own licence, and we show it where the material appears.

Encyclopedia notes are kept separate from our own prose deliberately, and are never blended into it, so that the share-alike licence attaches only to the quoted text.

If you believe material in the app infringes your rights, write to support@zydeno.com identifying the material and your claim. We take such notices seriously and act on well-founded ones promptly.

Third parties

Third-party apps and websites

The app links out: to Apple Maps, Google Maps, Waze, Yandex Maps or Organic Maps for directions; to Wikidata, OpenStreetMap, Wikipedia and official websites for sources.

We do not control those services, we do not endorse them, and we are not responsible for their content, availability, accuracy, pricing or privacy practices. Your use of them is governed by their terms, not ours.

Conduct

Acceptable use

You agree not to use the app to break the law; to trespass or to enter a restricted, protected or closed site; to disturb wildlife, damage habitat or remove anything from a protected area; to interfere with the app's operation or security; to extract its content or database in bulk; or to present its content as your own or as official.

Many places in this guide are protected by Bulgarian law. Where the app says a restriction is enforced, treat it as enforced.

Ownership

Our intellectual property

The app's descriptions, recommendations, audio scripts, translations, curation, selection and arrangement of content, together with its name, design, interface and source code, are owned by Andrii Matiushev and protected by copyright and other laws. No right in them passes to you except the limited licence above.

The selection and arrangement of openly licensed material is itself our work, even where the underlying material is free.

Feedback

Corrections you send us

If you send us a correction, a suggestion or any other feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free and sublicensable right to use it in the app and elsewhere without restriction, attribution or compensation. You confirm that you are free to give it and that it does not infringe anyone's rights.

We are glad of corrections and a good deal of this guide exists because of them.

Liability

Limitation of liability

To the maximum extent permitted by applicable law:

• We are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages of any kind.
• We are not liable for loss of profit, revenue, business, opportunity, goodwill, data, or for wasted expenditure — including travel, tickets, accommodation, fuel, hire, tours or any other cost incurred because of something the app said, failed to say, or said wrongly.
• We are not liable for personal injury, illness, accident, loss or damage arising from any journey, walk, climb, swim, drive or visit you undertook using the app, nor for the acts or omissions of any third party, site operator, transport provider or public authority.
• We are not liable for any defect, bug, error, interruption, data loss or failure of the app, nor for any device problem arising from installing or running it.
• We are not liable for the content, conduct, availability or pricing of any third-party service, app or website the app links to.
• Our total aggregate liability for all claims connected with the app, however arising and on any basis, shall not exceed the greater of (a) the amount you paid us for the app in the twelve months before the claim — which, the app being free, is zero — or (b) ten euro (€10).

These limits apply whether the claim is in contract, tort (including negligence), statute, strict liability or otherwise, and whether or not we were advised that such loss was possible, and they survive any failure of an essential purpose of a limited remedy.

Indemnity

Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless Andrii Matiushev from any claim, demand, loss, liability or expense (including reasonable legal fees) arising out of your misuse of the app, your breach of these Terms, your violation of any law, or your infringement of any third party's rights. This does not apply to the extent the claim arises from our own breach, negligence or wilful misconduct, and it does not limit any right you have as a consumer.

Changes

Availability and changes

The app is offered without any commitment to availability. We may change, suspend, limit or discontinue it, any feature, or support for any device or iOS version, at any time and without notice or liability. Content may be added, corrected or removed.

We may amend these Terms. The current version is always at https://zydeno.com/bulgariaguide/terms.html with its date. Continuing to use the app after a change means you accept the amended Terms; if you do not, delete the app.

Termination

Termination

You may end this agreement at any time by deleting the app. We may terminate your licence if you materially breach these Terms. The sections on ownership, liability, indemnity and governing law survive termination.

Law

Governing law

These Terms and any dispute arising from them or from your use of the app are governed by the law of the Republic of Bulgaria, excluding its conflict of laws rules and the United Nations Convention on Contracts for the International Sale of Goods.

The courts of Sofia, Bulgaria have jurisdiction, except that if you are a consumer you may also bring proceedings in the courts of your own country of residence, and you keep the protection of any mandatory provision of the law of that country which cannot be derogated from by agreement. Nothing here deprives a consumer of that protection.

Disputes

Disputes

Please write to support@zydeno.com first. Most things are a misunderstanding or a mistake in the data, and both are quicker to fix than to argue about.

Consumers in the European Union may use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr. We are not obliged to participate in, and do not undertake to participate in, proceedings before a consumer arbitration board, but we will always try to settle a complaint directly.

Apple

Apple-specific terms

Apple requires the following, and it is accurate:

• These Terms are between you and us only, not with Apple. We alone are responsible for the app and its content.
• Apple has no obligation to provide maintenance or support for the app.
• If the app fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price — which is zero. To the maximum extent permitted by law, Apple has no other warranty obligation in respect of the app.
• We, not Apple, are responsible for addressing any claim by you or a third party relating to the app, including product liability, failure to conform to a legal requirement, and claims under consumer protection or similar legislation.
• We, not Apple, are responsible for investigating and resolving any third-party claim that the app infringes intellectual property rights.
• You confirm you are not in a country subject to a United States Government embargo or designated as "terrorist supporting", and that you are not on any United States Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and, on your acceptance, have the right to enforce them against you.

General

General

Severability. If any provision is held invalid or unenforceable, it is modified to the minimum extent necessary, or severed, and the rest remains in force.

No waiver. A failure to enforce any provision is not a waiver of it.

Assignment. You may not assign these Terms. We may assign them on a transfer of the app, provided your rights are not reduced.

Entire agreement. These Terms, the Privacy Policy and Apple's applicable terms are the entire agreement between us about the app.

Language. These Terms are written in English. Any translation is for convenience and the English text governs.

Force majeure. We are not liable for any failure caused by something beyond our reasonable control.

Contact

Contact

Questions, complaints, licensing enquiries and corrections: support@zydeno.com.

See also the Privacy Policy, which explains what the app knows about you — which is close to nothing.